AFTER the passport is released by the US Embassy/Consulate - you will have received an email containing your ISL number in this case, please visit: in order to complete the payment for the home delivery and register your delivery address do NOT use your UID when making this payment, please use the ISL number received.If you need to change the delivery option from pickup to Premium Delivery, please proceed as following: Any changes to your delivery address or delivery option after this time limit will lead to a delay in your passport delivery. We strongly advise you not to change the delivery option or delivery address after the time limit. You may modify your delivery address or your delivery option until 23:59 the day before your interview appointment. IMPORTANT NOTE: Personal pickup of your passport at the issuing Diplomatic Post is not possible. Please note that your documents can be returned with the Premium Delivery option only to an address in Germany, Sweden, Norway, Denmark, Poland and the Netherlands. You will receive a notification via e-mail and SMS as soon as your passport is ready to be delivered/ to be collected from the selected location. Refunds are not permitted under any other circumstances. Applicants who apply via a group payment and who were denied a visa are also entitled to a refund by following the above steps. Once received, GTS will review the refund request and, once validated, will issue a refund to your credit/debit card on file within 10 business days. Within 5 business days of the visa refusal, you must send an email to along with your DS-160 barcode number. Note: In the event that your visa is refused, you are entitled to a refund of the Premium Service (Home Delivery) fee as purchased by credit/debit card on the only. Please note that UPS does not deliver on Saturdays. If you prefer an office address, please make sure that the name of the company is stated in the address. If the shipment does not state the correct name and address, the courier will not be able to deliver your documents and they will be returned to the sender. Please ensure that your name, as stated in your profile, is also on the mailbox. There is an additional fee for this delivery option, depending of the country of destination, which will have to be paid at the time of scheduling an interview or registering for interview waiver. Premium Home Delivery - Your documents will be sent to the address indicated in the profile via UPS delivery services.The passport will be available for collection at the pickup location for a maximum of 14 calendar days. Please note that the parcel number (ISL-number) needed for collecting the passports cannot be tracked online, it is only an identification internal number. If somebody else will come to collect the passport on your behalf, that person will be required to present a photo ID and the parcel number. When coming to collect your passport from the pickup locations you will be required to present a photo ID and the parcel number. NOTE: Passports can only be collected starting the next business day after you received the pickup notification, within the above mentioned pick-up times. Tri-Punkt Solutions - Munich - located at Dachauer Str.Documents are never sent between Consular locations. IMPORTANT: Please note your documents will only be available to pick-up in the Consulate location where your application was processed. Collection from one of the following offices - this delivery option is free of charge.If your visa application is approved, your documents will be returned to you by one of the two delivery options described below:
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